The Franchise Business Consultant (FBC) works as a member of the field operations team and supports the independently owned and operated franchised locations within a market as those franchisees work to achieve their business goals. The FBC will endeavor to build positive and long-term business relationships with franchisees and will be responsible for assessing those franchisees’ performance of Massage Envy brand standards.
- Conduct operational standards reviews at each franchised location, including appropriate documentation and follow up.
- Communicate and champion corporate initiatives to encourage franchisee adoption and execution within their franchised locations through monthly franchisee meetings, regular market email communications, and individual outreach as needed.
- Timely review all communications and other relevant documents to develop strong knowledge base of all Franchised Support Center policies, programs, promotions, strategies, and initiatives.
- Provide support and resources to franchisees to help franchisees better understand and/or improve their revenues, profitability, and other aspects of their operations, while maintaining clear understanding that franchisees are solely responsible for the day-to-day operations of their franchised locations and all employment matters.
- Work with various internal departments on developing and facilitating network programs and initiatives.
- Meet weekly with Director of Field Operations to supply timely market progress updates and review business development priorities.
- Assist with strategic market planning and site analysis review for all current and future sites by collaborating with the franchise sales team, Director and VP of Field Operations.
- Participate in Annual Franchise Conference and other corporate meetings as assigned.
- Participate in weekly field team calls.
- Ad-hoc projects, special requests and other duties as assigned.
Education, Experience, and Skills Required |
- Bachelor’s degree is preferred.
- Minimum of 3 years in a franchise industry and multi-unit leadership
- 5+ years of prior business ownership or business consulting experience is preferred.
- Strong analytical and communication skills
- Ability to travel as required to meet with franchisees, visit franchised locations, and/or other business necessities (up to 75%)
- Strong communication and relationship skills
- Solid business acumen including financial statement fluency.
- Advanced analytical and problem-solving skills.
- Ability to exercise judgment and act independently.
- Competent in conflict management.
- Strong multi-tasking skills.
- Ability to work well under pressure.
Massage Envy Franchise LLC Benefits
This is a Remote position. You must live within the Connecticut market.
In addition to a great work environment, Massage Envy Franchise LLC offers Medical, Dental and Vision Benefits. Paid Life Insurance and 401K, Generous Paid Holidays, vacation, and sick time. At Massage Envy Franchise, LLC, we believe in helping people feel their best through total body care—a mission that touches everyone. And we know that investing in uniquely talented, fiercely passionate people is the key to achieving it. We work hard, we have fun, which is a key part of helping employees feel their best!
Massage Envy Franchising, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
