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You are responsible for aiding customers of franchised locations with their customer experience concerns, in service of the Massage Envy network. You will interact directly with customers of franchised locations and provide support to develop and retain customer relationships with our brand. You will be part of a unique team who skillfully engages and promptly assists the Massage Envy community, including the franchised locations’ management staff, as well as external and internal corporate partners, all while aligned to the Massage Envy Brand goals of service excellence.
The Franchise Business Consultant (FBC) works as a member of the field operations team and supports the independently owned and operated franchised locations within a market as those franchisees work to achieve their business goals. The FBC will endeavor to build positive and long-term business relationships with franchisees and will be responsible for assessing those franchisees’ performance of Massage Envy brand standards.
